Frequently asked questions

The price depends on the width of the opening, the lath type and whether the door is manual or electric. For an opening up to 2.4 m wide, a manual single-skin door is £895–£1,295 inc VAT, an electric single-skin door is £1,195–£1,745 inc VAT and an insulated electric door is £1,495–£2,295 inc VAT. Each price includes supply, fitting, VAT and removal and disposal of an old roller or up-and-over door. Our prices page lists every size band.

Our door prices include supplying and fitting the new roller door, removing and disposing of an old roller or up-and-over door, and VAT. Electric doors are commissioned when they're fitted, with the paperwork handed over to you. Extras such as a colour, vision laths, smart control or a new fused spur are added separately, and anything not in our price table is priced on survey and shown in your written quote.

Yes. Our home prices are shown inc VAT. Garage doors are standard-rated, so VAT is charged at 20%, and there's no reduced rate for garage doors. Prices for business customers, such as landlords, residents' associations and management companies buying doors for garage courts or lock-ups, are quoted plus VAT. Your written quote shows exactly how VAT has been applied.

Extras added to a new door are priced individually. A RAL colour or woodgrain finish is £95–£245 inc VAT, vision or vent laths are £145–£345 inc VAT, smart app control is £95–£245 inc VAT, battery backup is £149–£279 inc VAT, a wireless keypad is £79–£149 inc VAT and extra remote handsets are £39–£69 inc VAT each. If there's no socket near the door, a fused spur from an existing circuit, fitted by an electrician, is £129–£249 inc VAT; a new supply to a garage with no power is priced on survey.

Anything outside our standard price bands is priced on survey. That includes structural work, new or replacement lintels, building out reveals, openings wider than 5.5 m, steel doors wider than 4 m and bespoke colours that aren't in the manufacturer's range. Islands and remote areas are arranged individually, with any travel cost shown in the written quote before anything is agreed.

Start with our quote form, which gives you a guide price based on the size and type of door you want. For a new door, a replacement or a conversion, we then arrange a free survey to measure the opening and check the lintel, power and floor. After that you'll receive a written quote with the price inc VAT, what's included and the payment stages.

The survey is free for new doors, replacement doors, up-and-over to roller conversions and manual-to-electric conversions. Repairs, servicing and upgrades to an existing door, such as new remotes, a keypad, battery backup or a replacement safety edge, are handled as visits instead. For those, the visit price is agreed with you before we come out. On islands and in some remote areas, surveys and visits are arranged individually and any travel charge is confirmed in writing before booking.

A manual-to-electric conversion is £495–£895 inc VAT, fitted. It's only possible when the existing curtain, barrel, box and guide rails are sound and compatible with a motor. We check this at the free survey, and if the door isn't suitable we'll say so and price a new door instead. If there's no power near the box, a fused spur fitted by an electrician is added to the quote.

Choose insulated laths if the garage is attached to the house, has rooms above it or is used as a workshop or gym, and single-skin laths if it's mainly for parking or storage. Insulated laths are double-skinned aluminium filled with polyurethane foam and reduce heat loss, draughts and noise. Single-skin laths are lighter and cheaper but offer little insulation. Neither makes the door part of the house's insulated envelope.

A roller door is often the better fit where ceiling space or drive space is limited. Its curtain coils into a box at the top of the opening, so it needs no ceiling tracks, unlike a sectional door, and it doesn't swing out over the drive, unlike an up-and-over door. It does need headroom above the opening for the box and side room for the guide rails, which we measure at the survey.

Choose electric if you open the door often, if it's wide or heavy, or if you want to operate it from the car. A spring-assisted manual door suits narrower, lighter doors and garages without power, because the springs in the barrel balance the curtain so it lifts by hand. If you fit a manual door now, converting it later is possible only when the curtain, barrel, box and guides are sound and compatible.

A roller door's security depends on the model, how it's fixed and how it locks. Electric doors use rolling-code remotes, and some motors have anti-lift or auto-locking devices. Manual doors can have bottom-rail locks. Some manufacturer models are certificated to LPS 1175 or STS 202, or hold Secured by Design product approval, and where a model is rated we'll show you the certificate for that exact model. Some insurers ask about garage security, so check with yours.

You can choose from the manufacturer's range of RAL colours and woodgrain finishes. White, silver grey and anthracite grey are included in the door price; other RAL colours and woodgrain finishes from the range add £95–£245 inc VAT to a new door, and colours outside the range are priced on survey. If you want to match your windows or front door, bring the RAL reference if you have it, and look at samples in daylight before deciding.

Usually, yes. The box needs headroom above the opening, roughly 205 to 300 mm or more depending on door height and lath size, and smaller laths coil into a more compact box. If there isn't room behind the lintel, the box can be fitted under it, which reduces the clear opening height, or on the front of the wall. We measure the options at the survey so you can compare them.

Replacing a garage door doesn't usually need planning permission, but there are exceptions. An Article 4 direction in a conservation area can remove the right to change doors without permission, a listed building usually needs listed building consent, and some new estates have planning conditions or covenants controlling appearance. Structural changes, such as widening the opening, may need building regulations approval (a building warrant in Scotland, or building control approval in Northern Ireland). Check with the local planning authority if unsure.

At the survey we measure the width and height of the opening, the headroom above it for the box and the side room for the guide rails, typically around 75 to 100 mm each side. We also check the lintel, the power supply, the floor level across the opening and access for fitting. The survey is free for new doors, replacements and conversions, and you'll receive a written quote afterwards.

Measure the width of the opening between the brickwork at the top, middle and bottom, and the height at the left, middle and right, noting the smallest figures. Then measure the headroom from the underside of the lintel to the ceiling, and the side room either side inside the garage. Your measurements give a useful guide price, but we always measure properly at the survey before anything is ordered.

We cover England, Wales, Scotland and Northern Ireland. Islands and remote areas are arranged individually, and any travel cost is shown in your written quote before anything is agreed. Survey and fitting dates depend on installer availability and are confirmed in writing, so tell us about any access details, such as narrow lanes, gates or parking restrictions, when you get in touch.

Your fitting date depends on when the door is made and on installer availability, and we confirm it in writing once the order is placed. A new roller door is made to the measurements taken at the survey, so it can't be fitted until it has been manufactured and delivered. We don't promise fitting dates in advance of that, and we'll keep you updated if anything changes.

The time on site depends on the width of the door, the fitting position, whether the old door and its frame need removing and whether there's extra work, such as building out reveals or connecting power. We'll tell you how long to expect when your fitting date is confirmed. Before the installers leave, an electric door is commissioned and you're shown how to use it, including the manual override.

Clear a space inside the garage around the opening and up to the ceiling above it, so the installers can reach the lintel and fix the box and guides. Move vehicles off the drive, let us know about any parking restrictions, and make sure the power supply is in place for an electric door. Someone needs to be at home at the end to see the door working and receive the handover paperwork.

Yes. Removal and disposal of an old roller or up-and-over door is included in our door prices. When converting from an up-and-over door, the old door and frame are taken out, or the frame may stay if it's sound and suitable. Removing other types of door, such as side-hinged timber doors, is priced on survey and shown in your written quote.

Use the manual override. Most electric roller doors have an internal crank or winding handle that lets you open and close the door by hand, so keep it somewhere you can find it. If the garage is your only way in, an external override can be fitted on some doors. A battery backup unit (£149–£279 inc VAT, on a new or existing door) runs the door for a limited number of cycles.

An electric roller door has safety devices that stop or reverse the door if it meets an obstruction. These are a pressure-sensitive safety edge on the bottom rail, photocells across the opening, or both. The control system also limits the force the door can apply when closing. We commission every powered door we fit, including force testing to BS EN 12453, and hand over the paperwork.

Powered doors come under the Supply of Machinery (Safety) Regulations 2008, as amended. The person who puts a powered door into service is responsible for the risk assessment, force testing to BS EN 12453, a Declaration of Conformity and UKCA or CE marking; in Northern Ireland, CE marking applies. The product standard is BS EN 13241. We commission every powered door we fit to these standards and hand over the paperwork.

You need a power supply near the box, usually a fused spur or socket, and any new electrical work is carried out by a qualified electrician. If your garage has power but no suitable connection near the door, a new fused spur is £129–£249 inc VAT when added to a new door. In England and Wales some domestic electrical work is notifiable under Part P, which the electrician deals with.

Yes, with a smart receiver that connects the door to your Wi-Fi so you can open, close and check it from an app. Smart app control is £95–£245 inc VAT when added to a new door, and a smart receiver upgrade for an existing electric door is £129–£279 inc VAT, fitted. It needs a reliable Wi-Fi signal in the garage and works alongside your existing remotes.

Test them monthly, following the instructions for your door. With the area clear of people, pets and vehicles, check that the door stops or reverses when the safety edge meets an obstruction or the photocell beam is broken. If it doesn't, stop using the door electrically and request a visit. A replacement safety edge is £159–£295 inc VAT and a replacement photocell pair is £99–£189 inc VAT.

Yes. With a new door, extra remote handsets are £39–£69 inc VAT each and a wireless keypad is £79–£149 inc VAT. For an existing door, a remote and receiver recoding visit is £69–£119 inc VAT, and we check that new handsets are compatible with your receiver first. Domestic remotes typically use rolling codes, which change with each use and make the signal much harder to copy.

Yes. We repair roller garage doors of any make, provided parts are available for that door. When you request a visit, tell us what the door is doing and send photos of the door, box and control box if you can, which helps us bring the right parts. If parts for your door can't be obtained, we'll tell you and explain the options.

A repair visit is £119–£169 inc VAT, which includes diagnosis and the first 30 minutes of work. The visit price is agreed before we come out. If parts are needed, we quote for them before fitting anything, so you can decide whether to go ahead. Some common repairs have set prices, such as a replacement motor, safety edge or photocell pair.

Check that the power is on at the fused spur or socket, try a second remote or replace the remote's battery, and make sure the photocells are clean and nothing is blocking the opening or the guide rails. If the door still won't move, switch it off at the isolator before using the manual override as the manufacturer describes, and only if the curtain is straight, in its guides and undamaged; otherwise leave it and request a visit. Don't force the curtain or try to dismantle the box yourself.

A replacement tubular motor is £395–£695 inc VAT, fitted. Before replacing a motor we diagnose the fault, because a door that won't move can also be caused by the control box, the receiver, the power supply or a safety device. If the motor is the problem, we confirm the price before fitting it, and the new motor's limits are set and the door is tested before we leave.

Often, yes. Where matching laths are available for your door, damaged laths can be slid out and replaced, which is £149–£395 inc VAT. Whether a repair is possible depends on how many laths are damaged, whether the guide rails or bottom rail are also bent, and whether the lath profile and colour can still be matched. If a repair isn't sensible, we'll say so and explain why.

A service, £89–£139 inc VAT per door, checks the moving parts and safety of your roller door. That includes the guide rails and brush seals, the curtain and bottom rail, the box and fixings, the motor limits, the safety edge and photocells and the manual override. If we find a fault, we explain it and quote for any parts before fitting them. Follow the manufacturer's guidance on how often to service.

Keep the guide rails clean and free of leaves, grit and debris, and don't oil the guides unless the manufacturer says so, because many specify a dry or silicone lubricant only. Test the safety edge and photocells monthly and keep the photocell lenses clean. Keep the override handle where you can find it, and stop using the door electrically if it starts behaving differently.

Your contract is with S&K Property Investments and Improvement Ltd, registered in England and Wales, company number 16932889, and part of the S&K Group. Installation work may be carried out by approved subcontracted installers working under our supervision and on our terms, but your contract is always with S&K Property Investments and Improvement Ltd. It's one company and one contract for the whole job.

Your written quote shows the price inc VAT, exactly what's included, such as the door, extras, removal of the old door and any extra work, and the payment stages. It also sets out the manufacturer's warranty terms for the chosen door and motor. Read it through and ask us about anything that's unclear before you agree to it.

Yes, for new doors. You pay 50% when you accept the written quote, 40% on the first day of fitting and the 10% balance on completion, and we don't add payments that aren't in the quote. If you cancel before your door is ordered, the deposit is refunded in full. Repairs and servicing are paid on completion of the visit.

Yes, before we order it. A made-to-measure roller door is made to your specification, so the legal 14-day cancellation right does not apply to it. As our own policy, we tell you in writing before we order the door from the manufacturer, and you can cancel free of charge, with a full refund within 14 days, at any time before that point.

Yes. For labour-only work, such as a service, you have 14 days from the day the contract is made. Where the job supplies parts, such as handsets or a battery unit, the 14 days run from the day you receive them. We only start within the 14 days if you ask us to in writing, and you may then pay for work done. See our terms for how to cancel.

Under the Consumer Rights Act 2015, the goods we supply must be as described, fit for purpose and of satisfactory quality, and our services must be carried out with reasonable care and skill. If something isn't right, tell us as soon as possible with details and photos, and we'll look into it. These rights apply alongside the manufacturer's warranty and our terms.

The manufacturer's warranty terms for the chosen door and motor are set out in writing in your quote, so you can read them before you order. Our workmanship is covered by our terms. Your rights under the Consumer Rights Act 2015 apply in addition, and following the care guidance, such as keeping the guide rails clean and testing the safety devices monthly, helps keep the door in good order.

For an electric door, you receive the commissioning paperwork, including the Declaration of Conformity, confirmation of the UKCA or CE marking and the force test results to BS EN 12453. You also receive the manufacturer's warranty terms and the instructions for using the door, the manual override and the safety devices. Keep them together, as they're useful for servicing and if you sell your home.