Privacy Notice

Summary

We use the details you give us to reply to your enquiry, prepare a quote and, if you go ahead, carry out the work. Analytics and live chat only load with your permission or when you open chat. We never sell your data. You can ask to see, correct or delete it at any time.

Who is responsible for your data?

This website is run by S&K Property Investments and Improvement Ltd (company number 16932889), trading as Roller Garage Doors, part of the S&K Group.

S&K Group Holdings Ltd (company number 16703925, registered office Unit 1 Hembs Crescent, Great Barr, Birmingham B43 5DG) is the data controller for personal data collected through this website: the enquiry forms, the guide price tool, live chat and messages you send us.
S&K Property Investments and Improvement Ltd receives your enquiry from S&K Group Holdings Ltd and is a separate controller for what it does with it: preparing your quote, entering into a contract with you, carrying out the work and keeping job records.

Contact for data protection questions: sales@roller-garage-doors.uk, or write to S&K Group Holdings Ltd, Unit 1 Hembs Crescent, Great Barr, Birmingham B43 5DG.

What do we collect?

Where	What
Enquiry forms	Postcode, name, phone, email, your message, the page you sent it from and this website's name.
Guide price tool	The answers you choose (job type, opening width, door type, colour, extras, repair details), the guide price shown, and the contact details above.
Live chat (Tawk.to)	What you type, any details you give in the chat form (name, phone, email, postcode), and technical data such as IP address, browser and the pages you view while chat is loaded.
Analytics (Google Analytics 4, only with consent)	Pseudonymous identifiers, pages viewed, device and browser type, approximate location and events such as form sends and phone-link clicks.
Phone, email and WhatsApp	Your number or address and what you tell us, including any photos you send.
Quotes and jobs	Address of the property, measurements, photos of the opening or door, what was supplied and fitted, safety and commissioning records, payments.

Why do we use it, and on what basis?

To reply to your enquiry and pass it to S&K Property Investments and Improvement Ltd: S&K Group Holdings Ltd's legitimate interest in answering enquiries you send us (UK GDPR Article 6(1)(f)).
To prepare a quote: steps S&K Property Investments and Improvement Ltd takes at your request before a contract (Article 6(1)(b)).
To carry out the work and look after the door afterwards: performing S&K Property Investments and Improvement Ltd's contract with you (Article 6(1)(b)).
To meet legal duties, such as tax and accounting records and keeping the technical file and Declaration of Conformity for powered doors (Article 6(1)(c)).
To keep records of enquiries, prevent spam and improve our service: legitimate interests (Article 6(1)(f)).
Analytics and optional cookies: your consent, which you can withdraw at any time from Cookie settings (Article 6(1)(a) and the Privacy and Electronic Communications Regulations).

You do not have to give us your details, but we need a way to contact you and the postcode of the garage to reply with a quote.

Who do we share it with?

S&K Property Investments and Improvement Ltd, which prepares your quote and contracts with you, and other S&K Group companies that support enquiries and jobs.
The approved installer or engineer who carries out your work for us, who receives only what they need for the job.
The door or motor manufacturer, where your address or measurements are needed to make or deliver your order.
Service providers who process data for us: Web3Forms (sending form messages), Tawk.to (live chat), Google (analytics, with consent), Netlify (website hosting), WhatsApp, operated by Meta (if you message us on WhatsApp), and our email providers.

We do not sell your data or pass it to anyone for their own marketing.

Is my data sent outside the UK?

Google, Netlify, Tawk.to, WhatsApp (Meta) and Web3Forms may process data outside the UK, including in the United States and the European Union. Where they do, the transfer relies on UK adequacy regulations (for the EU, and for US providers certified to the UK Extension to the EU-US Data Privacy Framework) or on the UK International Data Transfer Addendum to the EU standard contractual clauses. Ask us for details of the safeguard that applies to a particular provider.

How long do we keep it?

Enquiries and chats that do not lead to a job: up to 2 years from the last contact.
Quotes, contracts, job records and payments: 6 years from the end of the contract.
Technical files and Declarations of Conformity for powered doors: 10 years from when the door was put into service.
Analytics data: up to 14 months.

Your rights

You can ask to access, correct or delete your data, to restrict or object to how we use it, and to receive data you gave us in a portable format. Where we rely on consent you can withdraw it at any time. The guide price tool calculates a price range automatically, but it does not make decisions about you with legal or similarly significant effects. If you are unhappy with how we handle your data, please tell us first; you can also complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).

Cookies

See our cookie policy for what is stored on your device and how to change your choice.