Repairs and aftercare · DH1

Safety edge and photocell repairs in Durham

If the electric roller door on your garage in Durham won't close, or reverses for no reason, the safety edge or photocells may be at fault. We repair and replace them for homes in County Durham, with the visit price agreed before we come out.

Request a visit Call 0800 088 6248

Guide price: from £99 inc VAT
First step: Visit price agreed first
Covers: Durham, DH1
Area: County Durham

Rubber safety edge on a roller door bottom rail and a photocell sensor on the guide rail

Computer-generated image

What should I know about safety edge and photocell repairs in Durham?

Photocells either side of the opening stop the door closing while anything is breaking the beam between them.
Photocells can often be added to doors that only have a safety edge, if the control box allows it.
Wiping the photocell lenses and clearing the beam are safe checks to make before you request a visit.
After a repair, the door is tested to check it stops or reverses on obstruction before it's handed back.

How does it work in Durham?

We confirm the visit price and the likely part before anything is booked. The visit date depends on engineer availability and is confirmed in writing.

STEP 01
Tell us about the door
Describe the door and what you need, with a photo or video if you can.
STEP 02
Agree the visit price
We confirm the visit price before anyone comes out.
STEP 03
Visit
The engineer finds the cause and makes the door safe where possible.
STEP 04
Parts quoted first
Any parts are quoted before they are fitted, so you decide.

How much do safety edge and photocell repairs cost in Durham?

Item	Guide price (inc VAT)	Ex VAT
Photocell pair replacement, fitted	£99–£189	£82.50–£157.50 + VAT
Safety edge replacement, fitted	£159–£295	£132.50–£245.83 + VAT

Guide prices for homes, last reviewed 25 October 2026. Your written quote is the price. See the full price list.

Covering Durham and nearby

If your garage is in Durham (DH1), you can get a guide price online now, and we confirm any survey or visit date in writing.

Nearby, we also take enquiries from Chester-le-Street, Houghton-le-Spring and Stanley.

Rules that apply in Durham

Powered door safety

Every powered door we fit is commissioned with force testing to BS EN 12453 and handed over with a Declaration of Conformity and UKCA or CE marking, as the Supply of Machinery (Safety) Regulations 2008 require.

Electrics

An electric door needs a power supply near the roller box. Electrical work must meet BS 7671, and in England some domestic electrical work is notifiable under Part P, so it is done by a registered competent person or signed off by building control.

Safety edge and photocell repairs in Durham: questions

How much is a visit in Durham?

Prices for safety edge and photocell repairs start from £99 inc VAT, and the price is agreed before anyone comes out. Any parts not covered by that price are quoted before they are fitted, so you can decide on the spot. The guide prices are the same in Durham as elsewhere we cover.

What should I do while I wait for a visit in Durham?

If the door is stuck part-open, keep people, pets and cars clear of it and switch off the power at the isolator if it is safe to reach. Do not force the curtain or open the roller box. Your Durham visit date is confirmed in writing.

Do you repair roller doors you did not fit in Durham?

Yes. We repair roller garage doors of any make in Durham and across DH1, where parts are available. If a part is no longer made, we tell you what will fit instead, or price a replacement door if that is the better option.

Can I message you a photo of my garage in Durham?

Yes. Photos of the opening, the inside of the garage above the door and any existing door help us give a more useful guide price for Durham. Send them by WhatsApp or mention them in your enquiry, and we will reply in writing.

Can photocells be added to a door that doesn't have them?

Often, if the control box has a connection for them. Some older systems need extra wiring or a replacement control box first. Tell us what's on the control box label and we'll confirm whether photocells can be added, and the price, before booking. Our battery backup and safety upgrades page covers adding devices.

Do you repair safety devices on any make of roller door?

Yes. We repair and replace safety edges and photocells on electric roller garage doors of any make, provided compatible parts are available for the control box. We don't work on sectional or up-and-over doors. If a compatible part isn't available, we'll explain the options before anything is booked.