Repairs and aftercare · KT3

Safety edge and photocell repairs in New Malden

If the electric roller door on your garage in New Malden won't close, or reverses for no reason, the safety edge or photocells may be at fault. We repair and replace them for homes in Greater London, with the visit price agreed before we come out.

Request a visit Call 0800 088 6248

Guide price: from £99 inc VAT
First step: Visit price agreed first
Covers: New Malden, KT3, KT5 and KT1
Area: Greater London

Rubber safety edge on a roller door bottom rail and a photocell sensor on the guide rail

Computer-generated image

What should I know about safety edge and photocell repairs in New Malden?

The engineer tests the whole circuit, because a damaged cable or control box fault can look like a failed device.
Wiping the photocell lenses and clearing the beam are safe checks to make before you request a visit.
A pressure-sensitive safety edge on the bottom rail stops or reverses the door when it touches something while closing.
Photocells either side of the opening stop the door closing while anything is breaking the beam between them.

How does it work in New Malden?

Tell us what the roller door at your home in New Malden is doing and what you've checked. Photos of the bottom rail, photocells and control box label help.

STEP 01
Tell us about the door
Describe the door and what you need, with a photo or video if you can.
STEP 02
Agree the visit price
We confirm the visit price before anyone comes out.
STEP 03
Visit
The engineer finds the cause and makes the door safe where possible.
STEP 04
Parts quoted first
Any parts are quoted before they are fitted, so you decide.

How much do safety edge and photocell repairs cost in New Malden?

Item	Guide price (inc VAT)	Ex VAT
Photocell pair replacement, fitted	£99–£189	£82.50–£157.50 + VAT
Safety edge replacement, fitted	£159–£295	£132.50–£245.83 + VAT

Guide prices for homes, last reviewed 25 October 2026. Your written quote is the price. See the full price list.

Covering New Malden and nearby

Our coverage in Greater London includes New Malden and the KT3, KT5 and KT1 postcode districts, so the same guide prices and written quotes apply here. New Malden lies around 9 miles from Westminster.

Nearby, we also take enquiries from Surbiton, Kingston upon Thames and Morden.

Rules that apply in New Malden

Powered door safety

Every powered door we fit is commissioned with force testing to BS EN 12453 and handed over with a Declaration of Conformity and UKCA or CE marking, as the Supply of Machinery (Safety) Regulations 2008 require.

Electrics

An electric door needs a power supply near the roller box. Electrical work must meet BS 7671, and in England some domestic electrical work is notifiable under Part P, so it is done by a registered competent person or signed off by building control.

Safety edge and photocell repairs in New Malden: questions

Do you repair roller doors you did not fit in New Malden?

Yes. We repair roller garage doors of any make in New Malden and across KT3, KT5 and KT1, where parts are available. If a part is no longer made, we tell you what will fit instead, or price a replacement door if that is the better option.

What should I do while I wait for a visit in New Malden?

If the door is stuck part-open, keep people, pets and cars clear of it and switch off the power at the isolator if it is safe to reach. Do not force the curtain or open the roller box. Your New Malden visit date is confirmed in writing.

Do you charge more for New Malden than other towns in Greater London?

No. Guide prices are the same for New Malden as for anywhere else we cover in Greater London. The written quote reflects your opening and the door you choose, not your postcode, apart from islands and remote areas where any travel cost is shown in advance.

Will you fix the door on the first visit?

A fault can sometimes be found and put right on the first visit, but we never promise it. If a part needs ordering, we quote for it first, make the door safe where we can, and confirm the return date in writing.

Do you repair safety devices on any make of roller door?

Yes. We repair and replace safety edges and photocells on electric roller garage doors of any make, provided compatible parts are available for the control box. We don't work on sectional or up-and-over doors. If a compatible part isn't available, we'll explain the options before anything is booked.

How do I test my safety edge and photocells?

Follow the manufacturer's instructions for your door. In general, the test checks that the door stops or reverses when the safety edge meets an obstruction while closing, and that the door won't close while the photocell beam is broken. Keep people and pets clear while testing, and repeat the test monthly.