Repairs and aftercare · E15

Safety edge and photocell repairs in Stratford

For homes in Stratford and elsewhere in Greater London, we trace safety device faults through the whole circuit, from the device and its cable to the control box. Any parts beyond the ones agreed are quoted before they're fitted.

Request a visit Call 0800 088 6248

Guide price: from £99 inc VAT
First step: Visit price agreed first
Covers: Stratford, E15, E20 and E3
Area: Greater London

Rubber safety edge on a roller door bottom rail and a photocell sensor on the guide rail

Computer-generated image

What should I know about safety edge and photocell repairs in Stratford?

Never tape over, bridge or bypass a safety device to make an electric roller door close.
After a repair, the door is tested to check it stops or reverses on obstruction before it's handed back.
Photocells either side of the opening stop the door closing while anything is breaking the beam between them.
A pressure-sensitive safety edge on the bottom rail stops or reverses the door when it touches something while closing.

How does it work in Stratford?

Tell us what the roller door at your home in Stratford is doing and what you've checked. Photos of the bottom rail, photocells and control box label help.

STEP 01
Tell us about the door
Describe the door and what you need, with a photo or video if you can.
STEP 02
Agree the visit price
We confirm the visit price before anyone comes out.
STEP 03
Visit
The engineer finds the cause and makes the door safe where possible.
STEP 04
Parts quoted first
Any parts are quoted before they are fitted, so you decide.

How much do safety edge and photocell repairs cost in Stratford?

Item	Guide price (inc VAT)	Ex VAT
Photocell pair replacement, fitted	£99–£189	£82.50–£157.50 + VAT
Safety edge replacement, fitted	£159–£295	£132.50–£245.83 + VAT

Guide prices for homes, last reviewed 25 October 2026. Your written quote is the price. See the full price list.

Covering Stratford and nearby

If your garage is in Stratford (E15, E20 and E3), you can get a guide price online now, and we confirm any survey or visit date in writing. For reference, Stratford sits roughly 6 miles from Westminster.

We also cover Bow (under a mile), Canning Town (2 miles) and Canary Wharf (2 miles).

Rules that apply in Stratford

Powered door safety

Every powered door we fit is commissioned with force testing to BS EN 12453 and handed over with a Declaration of Conformity and UKCA or CE marking, as the Supply of Machinery (Safety) Regulations 2008 require.

Electrics

An electric door needs a power supply near the roller box. Electrical work must meet BS 7671, and in England some domestic electrical work is notifiable under Part P, so it is done by a registered competent person or signed off by building control.

Safety edge and photocell repairs in Stratford: questions

Do you charge more for Stratford than other towns in Greater London?

No. Guide prices are the same for Stratford as for anywhere else we cover in Greater London. The written quote reflects your opening and the door you choose, not your postcode, apart from islands and remote areas where any travel cost is shown in advance.

Will you fix the door on the first visit?

A fault can sometimes be found and put right on the first visit, but we never promise it. If a part needs ordering, we quote for it first, make the door safe where we can, and confirm the return date in writing.

Do you cover Stratford?

Yes. Stratford is part of the area we cover in Greater London, including E15, E20 and E3. Get a guide price online, then we confirm a survey or visit date in writing. Dates depend on installer and engineer availability.

Do you repair roller doors you did not fit in Stratford?

Yes. We repair roller garage doors of any make in Stratford and across E15, E20 and E3, where parts are available. If a part is no longer made, we tell you what will fit instead, or price a replacement door if that is the better option.

Why does my roller door reverse when nothing is in the way?

A door that reverses on its own while closing is often reacting to a safety device that thinks there's an obstruction. Dirty or misaligned photocells, a damaged safety edge, a loose cable or limits that have drifted can all cause it. Clean the photocell lenses and check the beam is clear, then request a visit if it continues.

How do I test my safety edge and photocells?

Follow the manufacturer's instructions for your door. In general, the test checks that the door stops or reverses when the safety edge meets an obstruction while closing, and that the door won't close while the photocell beam is broken. Keep people and pets clear while testing, and repeat the test monthly.