Repairs and aftercare · RG21

Safety edge and photocell repairs in Basingstoke

A split safety edge or knocked photocell on your roller door in Basingstoke is worth fixing before the door is used again, because those devices stop it closing onto people, pets and cars. Homes in the RG21 area get the price agreed before booking.

Request a visit Call 0800 088 6248

Guide price: from £99 inc VAT
First step: Visit price agreed first
Covers: Basingstoke, RG21, RG24 and RG22
Area: Hampshire

Rubber safety edge on a roller door bottom rail and a photocell sensor on the guide rail

Computer-generated image

What should I know about safety edge and photocell repairs in Basingstoke?

Wiping the photocell lenses and clearing the beam are safe checks to make before you request a visit.
After a repair, the door is tested to check it stops or reverses on obstruction before it's handed back.
Replacement safety edges and photocell pairs have fitted prices, agreed before the visit is booked.
Photocells either side of the opening stop the door closing while anything is breaking the beam between them.

How does it work in Basingstoke?

Tell us what the roller door at your home in Basingstoke is doing and what you've checked. Photos of the bottom rail, photocells and control box label help.

STEP 01
Tell us about the door
Describe the door and what you need, with a photo or video if you can.
STEP 02
Agree the visit price
We confirm the visit price before anyone comes out.
STEP 03
Visit
The engineer finds the cause and makes the door safe where possible.
STEP 04
Parts quoted first
Any parts are quoted before they are fitted, so you decide.

How much do safety edge and photocell repairs cost in Basingstoke?

Item	Guide price (inc VAT)	Ex VAT
Photocell pair replacement, fitted	£99–£189	£82.50–£157.50 + VAT
Safety edge replacement, fitted	£159–£295	£132.50–£245.83 + VAT

Guide prices for homes, last reviewed 25 October 2026. Your written quote is the price. See the full price list.

Covering Basingstoke and nearby

Basingstoke is within the area we cover in Hampshire. Homes in RG21, RG24 and RG22 get the same survey, quote and fitting process as everywhere else we work. Basingstoke is about 17 miles from Winchester.

Nearby, we also take enquiries from Fleet, Yateley and Aldershot.

Rules that apply in Basingstoke

Powered door safety

Every powered door we fit is commissioned with force testing to BS EN 12453 and handed over with a Declaration of Conformity and UKCA or CE marking, as the Supply of Machinery (Safety) Regulations 2008 require.

Electrics

An electric door needs a power supply near the roller box. Electrical work must meet BS 7671, and in England some domestic electrical work is notifiable under Part P, so it is done by a registered competent person or signed off by building control.

Safety edge and photocell repairs in Basingstoke: questions

Do you repair roller doors you did not fit in Basingstoke?

Yes. We repair roller garage doors of any make in Basingstoke and across RG21, RG24 and RG22, where parts are available. If a part is no longer made, we tell you what will fit instead, or price a replacement door if that is the better option.

What should I do while I wait for a visit in Basingstoke?

If the door is stuck part-open, keep people, pets and cars clear of it and switch off the power at the isolator if it is safe to reach. Do not force the curtain or open the roller box. Your Basingstoke visit date is confirmed in writing.

Do you charge more for Basingstoke than other towns in Hampshire?

No. Guide prices are the same for Basingstoke as for anywhere else we cover in Hampshire. The written quote reflects your opening and the door you choose, not your postcode, apart from islands and remote areas where any travel cost is shown in advance.

Can I get a price for Basingstoke without anyone visiting?

Yes. The guide price tool takes four steps and gives a range for your opening and door type. It is a guide, not a quote: the written quote comes after the survey or once the visit price is agreed.

Can I bypass the photocells to get the door shut?

No. Bypassing, bridging or taping over a safety device removes the protection that stops the door closing onto a person, pet or car. If the door won't close, switch it off at the isolator, keep the area clear and request a visit. Tell us if you're concerned about security when you get in touch.

Do you repair safety devices on any make of roller door?

Yes. We repair and replace safety edges and photocells on electric roller garage doors of any make, provided compatible parts are available for the control box. We don't work on sectional or up-and-over doors. If a compatible part isn't available, we'll explain the options before anything is booked.