Repairs and aftercare · NR1

Safety edge and photocell repairs in Norwich

Before requesting a safety device repair in Norwich, wipe the photocell lenses and check nothing is breaking the beam. If the door still misbehaves, we can visit homes in Norfolk, with the price confirmed in writing first.

Request a visit Call 0800 088 6248

Guide price: from £99 inc VAT
First step: Visit price agreed first
Covers: Norwich, NR1, NR2 and NR3
Area: Norfolk

Rubber safety edge on a roller door bottom rail and a photocell sensor on the guide rail

Computer-generated image

What should I know about safety edge and photocell repairs in Norwich?

A pressure-sensitive safety edge on the bottom rail stops or reverses the door when it touches something while closing.
Photocells can often be added to doors that only have a safety edge, if the control box allows it.
Replacement safety edges and photocell pairs have fitted prices, agreed before the visit is booked.
After a repair, the door is tested to check it stops or reverses on obstruction before it's handed back.

How does it work in Norwich?

Tell us what the roller door at your home in Norwich is doing and what you've checked. Photos of the bottom rail, photocells and control box label help.

STEP 01
Tell us about the door
Describe the door and what you need, with a photo or video if you can.
STEP 02
Agree the visit price
We confirm the visit price before anyone comes out.
STEP 03
Visit
The engineer finds the cause and makes the door safe where possible.
STEP 04
Parts quoted first
Any parts are quoted before they are fitted, so you decide.

How much do safety edge and photocell repairs cost in Norwich?

Item	Guide price (inc VAT)	Ex VAT
Photocell pair replacement, fitted	£99–£189	£82.50–£157.50 + VAT
Safety edge replacement, fitted	£159–£295	£132.50–£245.83 + VAT

Guide prices for homes, last reviewed 25 October 2026. Your written quote is the price. See the full price list.

Covering Norwich and nearby

We take enquiries from across Norwich, from NR1 outwards, and confirm every price and date in writing before anything is ordered.

Nearby, we also take enquiries from Wymondham, Dereham and Great Yarmouth.

Rules that apply in Norwich

Powered door safety

Every powered door we fit is commissioned with force testing to BS EN 12453 and handed over with a Declaration of Conformity and UKCA or CE marking, as the Supply of Machinery (Safety) Regulations 2008 require.

Electrics

An electric door needs a power supply near the roller box. Electrical work must meet BS 7671, and in England some domestic electrical work is notifiable under Part P, so it is done by a registered competent person or signed off by building control.

Safety edge and photocell repairs in Norwich: questions

What should I do while I wait for a visit in Norwich?

If the door is stuck part-open, keep people, pets and cars clear of it and switch off the power at the isolator if it is safe to reach. Do not force the curtain or open the roller box. Your Norwich visit date is confirmed in writing.

Do you charge more for Norwich than other towns in Norfolk?

No. Guide prices are the same for Norwich as for anywhere else we cover in Norfolk. The written quote reflects your opening and the door you choose, not your postcode, apart from islands and remote areas where any travel cost is shown in advance.

Do you repair roller doors you did not fit in Norwich?

Yes. We repair roller garage doors of any make in Norwich and across NR1, NR2 and NR3, where parts are available. If a part is no longer made, we tell you what will fit instead, or price a replacement door if that is the better option.

Do you cover Norwich?

Yes. Norwich is part of the area we cover in Norfolk, including NR1, NR2 and NR3. Get a guide price online, then we confirm a survey or visit date in writing. Dates depend on installer and engineer availability.

Do you repair safety devices on any make of roller door?

Yes. We repair and replace safety edges and photocells on electric roller garage doors of any make, provided compatible parts are available for the control box. We don't work on sectional or up-and-over doors. If a compatible part isn't available, we'll explain the options before anything is booked.

Can photocells be added to a door that doesn't have them?

Often, if the control box has a connection for them. Some older systems need extra wiring or a replacement control box first. Tell us what's on the control box label and we'll confirm whether photocells can be added, and the price, before booking. Our battery backup and safety upgrades page covers adding devices.