Repairs and aftercare · NE46

Safety edge and photocell repairs in Hexham

We replace safety edges and photocell pairs on electric roller garage doors of any make in Hexham and across NE46 postcodes. After fitting, the door is tested to check it stops or reverses as it should.

Request a visit Call 0800 088 6248

Guide price: from £99 inc VAT
First step: Visit price agreed first
Covers: Hexham, NE46
Area: Northumberland

Rubber safety edge on a roller door bottom rail and a photocell sensor on the guide rail

Computer-generated image

What should I know about safety edge and photocell repairs in Hexham?

After a repair, the door is tested to check it stops or reverses on obstruction before it's handed back.
Photocells can often be added to doors that only have a safety edge, if the control box allows it.
Wiping the photocell lenses and clearing the beam are safe checks to make before you request a visit.
The engineer tests the whole circuit, because a damaged cable or control box fault can look like a failed device.

How does it work in Hexham?

The engineer tests the circuit and replaces the faulty device, then tests the door. Any further parts are quoted before they're fitted.

STEP 01
Tell us about the door
Describe the door and what you need, with a photo or video if you can.
STEP 02
Agree the visit price
We confirm the visit price before anyone comes out.
STEP 03
Visit
The engineer finds the cause and makes the door safe where possible.
STEP 04
Parts quoted first
Any parts are quoted before they are fitted, so you decide.

How much do safety edge and photocell repairs cost in Hexham?

Item	Guide price (inc VAT)	Ex VAT
Photocell pair replacement, fitted	£99–£189	£82.50–£157.50 + VAT
Safety edge replacement, fitted	£159–£295	£132.50–£245.83 + VAT

Guide prices for homes, last reviewed 25 October 2026. Your written quote is the price. See the full price list.

Covering Hexham and nearby

Hexham is within the area we cover in Northumberland. Homes in NE46 get the same survey, quote and fitting process as everywhere else we work. Hexham lies around 21 miles from Morpeth.

Rules that apply in Hexham

Powered door safety

Every powered door we fit is commissioned with force testing to BS EN 12453 and handed over with a Declaration of Conformity and UKCA or CE marking, as the Supply of Machinery (Safety) Regulations 2008 require.

Electrics

An electric door needs a power supply near the roller box. Electrical work must meet BS 7671, and in England some domestic electrical work is notifiable under Part P, so it is done by a registered competent person or signed off by building control.

Safety edge and photocell repairs in Hexham: questions

Do you repair roller doors you did not fit in Hexham?

Yes. We repair roller garage doors of any make in Hexham and across NE46, where parts are available. If a part is no longer made, we tell you what will fit instead, or price a replacement door if that is the better option.

Can I get a price for Hexham without anyone visiting?

Yes. The guide price tool takes four steps and gives a range for your opening and door type. It is a guide, not a quote: the written quote comes after the survey or once the visit price is agreed.

What should I do while I wait for a visit in Hexham?

If the door is stuck part-open, keep people, pets and cars clear of it and switch off the power at the isolator if it is safe to reach. Do not force the curtain or open the roller box. Your Hexham visit date is confirmed in writing.

Do you cover Hexham?

Yes. Hexham is part of the area we cover in Northumberland, including NE46. Get a guide price online, then we confirm a survey or visit date in writing. Dates depend on installer and engineer availability.

Why does my roller door reverse when nothing is in the way?

A door that reverses on its own while closing is often reacting to a safety device that thinks there's an obstruction. Dirty or misaligned photocells, a damaged safety edge, a loose cable or limits that have drifted can all cause it. Clean the photocell lenses and check the beam is clear, then request a visit if it continues.

Can photocells be added to a door that doesn't have them?

Often, if the control box has a connection for them. Some older systems need extra wiring or a replacement control box first. Tell us what's on the control box label and we'll confirm whether photocells can be added, and the price, before booking. Our battery backup and safety upgrades page covers adding devices.