Repairs and aftercare · BH15

Safety edge and photocell repairs in Poole

If the electric roller door on your garage in Poole won't close, or reverses for no reason, the safety edge or photocells may be at fault. We repair and replace them for homes in Dorset, with the visit price agreed before we come out.

Request a visit Call 0800 088 6248

Guide price: from £99 inc VAT
First step: Visit price agreed first
Covers: Poole, BH15, BH14 and BH17
Area: Dorset

Rubber safety edge on a roller door bottom rail and a photocell sensor on the guide rail

Computer-generated image

What should I know about safety edge and photocell repairs in Poole?

The engineer tests the whole circuit, because a damaged cable or control box fault can look like a failed device.
Wiping the photocell lenses and clearing the beam are safe checks to make before you request a visit.
Never tape over, bridge or bypass a safety device to make an electric roller door close.
Photocells can often be added to doors that only have a safety edge, if the control box allows it.

How does it work in Poole?

We confirm the visit price and the likely part before anything is booked. The visit date depends on engineer availability and is confirmed in writing.

STEP 01
Tell us about the door
Describe the door and what you need, with a photo or video if you can.
STEP 02
Agree the visit price
We confirm the visit price before anyone comes out.
STEP 03
Visit
The engineer finds the cause and makes the door safe where possible.
STEP 04
Parts quoted first
Any parts are quoted before they are fitted, so you decide.

How much do safety edge and photocell repairs cost in Poole?

Item	Guide price (inc VAT)	Ex VAT
Photocell pair replacement, fitted	£99–£189	£82.50–£157.50 + VAT
Safety edge replacement, fitted	£159–£295	£132.50–£245.83 + VAT

Guide prices for homes, last reviewed 25 October 2026. Your written quote is the price. See the full price list.

Covering Poole and nearby

We survey and fit roller garage doors across Poole, including BH15, BH14 and BH17, as part of our coverage in Dorset. For reference, Poole sits roughly 20 miles from Dorchester.

Other places close to Poole that we cover include Bournemouth, Christchurch and Dorchester.

Rules that apply in Poole

Powered door safety

Every powered door we fit is commissioned with force testing to BS EN 12453 and handed over with a Declaration of Conformity and UKCA or CE marking, as the Supply of Machinery (Safety) Regulations 2008 require.

Electrics

An electric door needs a power supply near the roller box. Electrical work must meet BS 7671, and in England some domestic electrical work is notifiable under Part P, so it is done by a registered competent person or signed off by building control.

Safety edge and photocell repairs in Poole: questions

What should I do while I wait for a visit in Poole?

If the door is stuck part-open, keep people, pets and cars clear of it and switch off the power at the isolator if it is safe to reach. Do not force the curtain or open the roller box. Your Poole visit date is confirmed in writing.

Will you fix the door on the first visit?

A fault can sometimes be found and put right on the first visit, but we never promise it. If a part needs ordering, we quote for it first, make the door safe where we can, and confirm the return date in writing.

Do you repair roller doors you did not fit in Poole?

Yes. We repair roller garage doors of any make in Poole and across BH15, BH14 and BH17, where parts are available. If a part is no longer made, we tell you what will fit instead, or price a replacement door if that is the better option.

How much is a visit in Poole?

Prices for safety edge and photocell repairs start from £99 inc VAT, and the price is agreed before anyone comes out. Any parts not covered by that price are quoted before they are fitted, so you can decide on the spot. The guide prices are the same in Poole as elsewhere we cover.

Can I bypass the photocells to get the door shut?

No. Bypassing, bridging or taping over a safety device removes the protection that stops the door closing onto a person, pet or car. If the door won't close, switch it off at the isolator, keep the area clear and request a visit. Tell us if you're concerned about security when you get in touch.

Can photocells be added to a door that doesn't have them?

Often, if the control box has a connection for them. Some older systems need extra wiring or a replacement control box first. Tell us what's on the control box label and we'll confirm whether photocells can be added, and the price, before booking. Our battery backup and safety upgrades page covers adding devices.