Repairs and aftercare · KT17

Safety edge and photocell repairs in Epsom

If the electric roller door on your garage in Epsom won't close, or reverses for no reason, the safety edge or photocells may be at fault. We repair and replace them for homes in Surrey, with the visit price agreed before we come out.

Request a visit Call 0800 088 6248

Guide price: from £99 inc VAT
First step: Visit price agreed first
Covers: Epsom, KT17, KT18 and KT19
Area: Surrey

Rubber safety edge on a roller door bottom rail and a photocell sensor on the guide rail

Computer-generated image

What should I know about safety edge and photocell repairs in Epsom?

Photocells either side of the opening stop the door closing while anything is breaking the beam between them.
Wiping the photocell lenses and clearing the beam are safe checks to make before you request a visit.
A pressure-sensitive safety edge on the bottom rail stops or reverses the door when it touches something while closing.
Never tape over, bridge or bypass a safety device to make an electric roller door close.

How does it work in Epsom?

We confirm the visit price and the likely part before anything is booked. The visit date depends on engineer availability and is confirmed in writing.

STEP 01
Tell us about the door
Describe the door and what you need, with a photo or video if you can.
STEP 02
Agree the visit price
We confirm the visit price before anyone comes out.
STEP 03
Visit
The engineer finds the cause and makes the door safe where possible.
STEP 04
Parts quoted first
Any parts are quoted before they are fitted, so you decide.

How much do safety edge and photocell repairs cost in Epsom?

Item	Guide price (inc VAT)	Ex VAT
Photocell pair replacement, fitted	£99–£189	£82.50–£157.50 + VAT
Safety edge replacement, fitted	£159–£295	£132.50–£245.83 + VAT

Guide prices for homes, last reviewed 25 October 2026. Your written quote is the price. See the full price list.

Covering Epsom and nearby

If your garage is in Epsom (KT17, KT18 and KT19), you can get a guide price online now, and we confirm any survey or visit date in writing. Epsom is about 15 miles from Guildford.

Other places close to Epsom that we cover include Ewell, Banstead and Sutton.

Rules that apply in Epsom

Powered door safety

Every powered door we fit is commissioned with force testing to BS EN 12453 and handed over with a Declaration of Conformity and UKCA or CE marking, as the Supply of Machinery (Safety) Regulations 2008 require.

Electrics

An electric door needs a power supply near the roller box. Electrical work must meet BS 7671, and in England some domestic electrical work is notifiable under Part P, so it is done by a registered competent person or signed off by building control.

Safety edge and photocell repairs in Epsom: questions

Can I get a price for Epsom without anyone visiting?

Yes. The guide price tool takes four steps and gives a range for your opening and door type. It is a guide, not a quote: the written quote comes after the survey or once the visit price is agreed.

What should I do while I wait for a visit in Epsom?

If the door is stuck part-open, keep people, pets and cars clear of it and switch off the power at the isolator if it is safe to reach. Do not force the curtain or open the roller box. Your Epsom visit date is confirmed in writing.

Do you charge more for Epsom than other towns in Surrey?

No. Guide prices are the same for Epsom as for anywhere else we cover in Surrey. The written quote reflects your opening and the door you choose, not your postcode, apart from islands and remote areas where any travel cost is shown in advance.

Do you repair roller doors you did not fit in Epsom?

Yes. We repair roller garage doors of any make in Epsom and across KT17, KT18 and KT19, where parts are available. If a part is no longer made, we tell you what will fit instead, or price a replacement door if that is the better option.

Can photocells be added to a door that doesn't have them?

Often, if the control box has a connection for them. Some older systems need extra wiring or a replacement control box first. Tell us what's on the control box label and we'll confirm whether photocells can be added, and the price, before booking. Our battery backup and safety upgrades page covers adding devices.

Why does my roller door reverse when nothing is in the way?

A door that reverses on its own while closing is often reacting to a safety device that thinks there's an obstruction. Dirty or misaligned photocells, a damaged safety edge, a loose cable or limits that have drifted can all cause it. Clean the photocell lenses and check the beam is clear, then request a visit if it continues.