Repairs and aftercare · KT17

Safety edge and photocell repairs in Ewell

If the electric roller door on your garage in Ewell won't close, or reverses for no reason, the safety edge or photocells may be at fault. We repair and replace them for homes in Surrey, with the visit price agreed before we come out.

Request a visit Call 0800 088 6248

Guide price: from £99 inc VAT
First step: Visit price agreed first
Covers: Ewell, KT17, KT19 and KT4
Area: Surrey

Rubber safety edge on a roller door bottom rail and a photocell sensor on the guide rail

Computer-generated image

What should I know about safety edge and photocell repairs in Ewell?

After a repair, the door is tested to check it stops or reverses on obstruction before it's handed back.
Wiping the photocell lenses and clearing the beam are safe checks to make before you request a visit.
Photocells either side of the opening stop the door closing while anything is breaking the beam between them.
Never tape over, bridge or bypass a safety device to make an electric roller door close.

How does it work in Ewell?

We confirm the visit price and the likely part before anything is booked. The visit date depends on engineer availability and is confirmed in writing.

STEP 01
Tell us about the door
Describe the door and what you need, with a photo or video if you can.
STEP 02
Agree the visit price
We confirm the visit price before anyone comes out.
STEP 03
Visit
The engineer finds the cause and makes the door safe where possible.
STEP 04
Parts quoted first
Any parts are quoted before they are fitted, so you decide.

How much do safety edge and photocell repairs cost in Ewell?

Item	Guide price (inc VAT)	Ex VAT
Photocell pair replacement, fitted	£99–£189	£82.50–£157.50 + VAT
Safety edge replacement, fitted	£159–£295	£132.50–£245.83 + VAT

Guide prices for homes, last reviewed 25 October 2026. Your written quote is the price. See the full price list.

Covering Ewell and nearby

If your garage is in Ewell (KT17, KT19 and KT4), you can get a guide price online now, and we confirm any survey or visit date in writing. Ewell is about 16 miles from Guildford.

Other places close to Ewell that we cover include Epsom, Sutton and Banstead.

Rules that apply in Ewell

Powered door safety

Every powered door we fit is commissioned with force testing to BS EN 12453 and handed over with a Declaration of Conformity and UKCA or CE marking, as the Supply of Machinery (Safety) Regulations 2008 require.

Electrics

An electric door needs a power supply near the roller box. Electrical work must meet BS 7671, and in England some domestic electrical work is notifiable under Part P, so it is done by a registered competent person or signed off by building control.

Safety edge and photocell repairs in Ewell: questions

Will you fix the door on the first visit?

A fault can sometimes be found and put right on the first visit, but we never promise it. If a part needs ordering, we quote for it first, make the door safe where we can, and confirm the return date in writing.

Can I message you a photo of my garage in Ewell?

Yes. Photos of the opening, the inside of the garage above the door and any existing door help us give a more useful guide price for Ewell. Send them by WhatsApp or mention them in your enquiry, and we will reply in writing.

What should I do while I wait for a visit in Ewell?

If the door is stuck part-open, keep people, pets and cars clear of it and switch off the power at the isolator if it is safe to reach. Do not force the curtain or open the roller box. Your Ewell visit date is confirmed in writing.

Do you cover Ewell?

Yes. Ewell is part of the area we cover in Surrey, including KT17, KT19 and KT4. Get a guide price online, then we confirm a survey or visit date in writing. Dates depend on installer and engineer availability.

Can I bypass the photocells to get the door shut?

No. Bypassing, bridging or taping over a safety device removes the protection that stops the door closing onto a person, pet or car. If the door won't close, switch it off at the isolator, keep the area clear and request a visit. Tell us if you're concerned about security when you get in touch.

Why does my roller door reverse when nothing is in the way?

A door that reverses on its own while closing is often reacting to a safety device that thinks there's an obstruction. Dirty or misaligned photocells, a damaged safety edge, a loose cable or limits that have drifted can all cause it. Clean the photocell lenses and check the beam is clear, then request a visit if it continues.