Repairs and aftercare · NE38

Safety edge and photocell repairs in Washington

For homes in Washington and elsewhere in Tyne and Wear, we trace safety device faults through the whole circuit, from the device and its cable to the control box. Any parts beyond the ones agreed are quoted before they're fitted.

Request a visit Call 0800 088 6248

Guide price: from £99 inc VAT
First step: Visit price agreed first
Covers: Washington, NE38, NE37 and DH3
Area: Tyne and Wear

Rubber safety edge on a roller door bottom rail and a photocell sensor on the guide rail

Computer-generated image

What should I know about safety edge and photocell repairs in Washington?

A pressure-sensitive safety edge on the bottom rail stops or reverses the door when it touches something while closing.
Never tape over, bridge or bypass a safety device to make an electric roller door close.
Replacement safety edges and photocell pairs have fitted prices, agreed before the visit is booked.
Photocells either side of the opening stop the door closing while anything is breaking the beam between them.

How does it work in Washington?

We confirm the visit price and the likely part before anything is booked. The visit date depends on engineer availability and is confirmed in writing.

STEP 01
Tell us about the door
Describe the door and what you need, with a photo or video if you can.
STEP 02
Agree the visit price
We confirm the visit price before anyone comes out.
STEP 03
Visit
The engineer finds the cause and makes the door safe where possible.
STEP 04
Parts quoted first
Any parts are quoted before they are fitted, so you decide.

How much do safety edge and photocell repairs cost in Washington?

Item	Guide price (inc VAT)	Ex VAT
Photocell pair replacement, fitted	£99–£189	£82.50–£157.50 + VAT
Safety edge replacement, fitted	£159–£295	£132.50–£245.83 + VAT

Guide prices for homes, last reviewed 25 October 2026. Your written quote is the price. See the full price list.

Covering Washington and nearby

Our coverage in Tyne and Wear includes Washington and the NE38, NE37 and DH3 postcode districts, so the same guide prices and written quotes apply here. For reference, Washington sits roughly 6 miles from Newcastle upon Tyne.

Nearby, we also take enquiries from Chester-le-Street, Houghton-le-Spring and Hebburn.

Rules that apply in Washington

Powered door safety

Every powered door we fit is commissioned with force testing to BS EN 12453 and handed over with a Declaration of Conformity and UKCA or CE marking, as the Supply of Machinery (Safety) Regulations 2008 require.

Electrics

An electric door needs a power supply near the roller box. Electrical work must meet BS 7671, and in England some domestic electrical work is notifiable under Part P, so it is done by a registered competent person or signed off by building control.

Safety edge and photocell repairs in Washington: questions

Can I get a price for Washington without anyone visiting?

Yes. The guide price tool takes four steps and gives a range for your opening and door type. It is a guide, not a quote: the written quote comes after the survey or once the visit price is agreed.

Do you repair roller doors you did not fit in Washington?

Yes. We repair roller garage doors of any make in Washington and across NE38, NE37 and DH3, where parts are available. If a part is no longer made, we tell you what will fit instead, or price a replacement door if that is the better option.

Will you fix the door on the first visit?

A fault can sometimes be found and put right on the first visit, but we never promise it. If a part needs ordering, we quote for it first, make the door safe where we can, and confirm the return date in writing.

Do you charge more for Washington than other towns in Tyne and Wear?

No. Guide prices are the same for Washington as for anywhere else we cover in Tyne and Wear. The written quote reflects your opening and the door you choose, not your postcode, apart from islands and remote areas where any travel cost is shown in advance.

Why does my roller door reverse when nothing is in the way?

A door that reverses on its own while closing is often reacting to a safety device that thinks there's an obstruction. Dirty or misaligned photocells, a damaged safety edge, a loose cable or limits that have drifted can all cause it. Clean the photocell lenses and check the beam is clear, then request a visit if it continues.

Do you repair safety devices on any make of roller door?

Yes. We repair and replace safety edges and photocells on electric roller garage doors of any make, provided compatible parts are available for the control box. We don't work on sectional or up-and-over doors. If a compatible part isn't available, we'll explain the options before anything is booked.