Repairs and aftercare · RH11

Safety edge and photocell repairs in Crawley

For homes in Crawley and elsewhere in West Sussex, we trace safety device faults through the whole circuit, from the device and its cable to the control box. Any parts beyond the ones agreed are quoted before they're fitted.

Request a visit Call 0800 088 6248

Guide price: from £99 inc VAT
First step: Visit price agreed first
Covers: Crawley, RH11 and RH10
Area: West Sussex

Rubber safety edge on a roller door bottom rail and a photocell sensor on the guide rail

Computer-generated image

What should I know about safety edge and photocell repairs in Crawley?

The engineer tests the whole circuit, because a damaged cable or control box fault can look like a failed device.
Never tape over, bridge or bypass a safety device to make an electric roller door close.
Photocells either side of the opening stop the door closing while anything is breaking the beam between them.
After a repair, the door is tested to check it stops or reverses on obstruction before it's handed back.

How does it work in Crawley?

Tell us what the roller door at your home in Crawley is doing and what you've checked. Photos of the bottom rail, photocells and control box label help.

STEP 01
Tell us about the door
Describe the door and what you need, with a photo or video if you can.
STEP 02
Agree the visit price
We confirm the visit price before anyone comes out.
STEP 03
Visit
The engineer finds the cause and makes the door safe where possible.
STEP 04
Parts quoted first
Any parts are quoted before they are fitted, so you decide.

How much do safety edge and photocell repairs cost in Crawley?

Item	Guide price (inc VAT)	Ex VAT
Photocell pair replacement, fitted	£99–£189	£82.50–£157.50 + VAT
Safety edge replacement, fitted	£159–£295	£132.50–£245.83 + VAT

Guide prices for homes, last reviewed 25 October 2026. Your written quote is the price. See the full price list.

Covering Crawley and nearby

We survey and fit roller garage doors across Crawley, including RH11 and RH10, as part of our coverage in West Sussex. For reference, Crawley sits roughly 32 miles from Chichester.

We also cover Horley (4 miles), Horsham (7 miles) and East Grinstead (8 miles).

Rules that apply in Crawley

Powered door safety

Every powered door we fit is commissioned with force testing to BS EN 12453 and handed over with a Declaration of Conformity and UKCA or CE marking, as the Supply of Machinery (Safety) Regulations 2008 require.

Electrics

An electric door needs a power supply near the roller box. Electrical work must meet BS 7671, and in England some domestic electrical work is notifiable under Part P, so it is done by a registered competent person or signed off by building control.

Safety edge and photocell repairs in Crawley: questions

Will you fix the door on the first visit?

A fault can sometimes be found and put right on the first visit, but we never promise it. If a part needs ordering, we quote for it first, make the door safe where we can, and confirm the return date in writing.

Can I message you a photo of my garage in Crawley?

Yes. Photos of the opening, the inside of the garage above the door and any existing door help us give a more useful guide price for Crawley. Send them by WhatsApp or mention them in your enquiry, and we will reply in writing.

Do you charge more for Crawley than other towns in West Sussex?

No. Guide prices are the same for Crawley as for anywhere else we cover in West Sussex. The written quote reflects your opening and the door you choose, not your postcode, apart from islands and remote areas where any travel cost is shown in advance.

Can I get a price for Crawley without anyone visiting?

Yes. The guide price tool takes four steps and gives a range for your opening and door type. It is a guide, not a quote: the written quote comes after the survey or once the visit price is agreed.

Can I bypass the photocells to get the door shut?

No. Bypassing, bridging or taping over a safety device removes the protection that stops the door closing onto a person, pet or car. If the door won't close, switch it off at the isolator, keep the area clear and request a visit. Tell us if you're concerned about security when you get in touch.

Why does my roller door reverse when nothing is in the way?

A door that reverses on its own while closing is often reacting to a safety device that thinks there's an obstruction. Dirty or misaligned photocells, a damaged safety edge, a loose cable or limits that have drifted can all cause it. Clean the photocell lenses and check the beam is clear, then request a visit if it continues.